AirFast.net was established in 2012 to provide High Speed Broadband to areas where residents had non-existent or very poor traditional broadband coverage. AirFast.net has established a hybrid fibre/wireless broadband network currently linking multiple nodes/transmitters to a number of fibre backhauls/connections to distribute our network to many customers across East Surrey and West Kent. Our expanding network has revolutionised not spots and had has provided many residents and businesses with a much needed and valuable broadband service. Our team of local entrepreneurs and businessmen have funded and built a state of the art modern network to meet the demanding needs of our modern internet devices.
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Read More Sign up for our newsletter17 Sep 2019 at 04:04 AM
General Network Status: 14/09 10:00 Dear AirFast customers, the planned works by Virgin for last night were cancelled by Virgin Media at the last minute, they said they didn't have an engineer to finish the works. We are extremely disappointed; a lot of planning and resource were put into place with just 6 hours’ notice.
The current plan is for this Monday (16th) at 20:00 for the same works to be carried out and completed.
We appreciate your patience.
General Network Status: 13/09 16:00 Dear AirFast customers, we have confirmation that Virgin will make the changes we requested tonight at 19:00. Therefore, the whole network will go down for approximately 1 hour from 19:00 as we reconfigure the network.
We appologise for the short notice but hopefully things will start to settle down soon after.
General Network Status: 13/09 09:30 We are working as hard as we can to resolve the rogue traffic activity that is affecting the network – the key issue is that we need to change the way our internet feed is supplied by Virgin. We have been pushing them to make this change since Sept 2, we have executed a new contract for a revised feed, but we are in their hands as to when they can make the change over. We have stressed how important this is to our users, but it seems to be difficult to get this message through a large amorphous organisation such as theirs. We are hoping the change-over will take place overnight in the next day or so, Virgin have just told us they will let us know the date and time tomorrow.
Meanwhile, we have put in place a range of measures that stabilise our network at least for reasonable periods, but it requires that we reboot our internet switches every few hours or so, to mitigate the performance degradation from bandwidth theft. This reboot process takes 50 seconds, so might notice a drop-out of upto 2 minutes; you will not lose any data or your position on a web page. Once Virgin have changed the way they manage our circuit we can assure you that the problem will disappear. Please bear with us, and if by chance any of you can put pressure on top management in Virgin Media - please do so!
General Network Status: 09/09 11:30 We are still chasing Virgin Media for an update on the change we have requested, in the mean time we have been implementing a short timed solution that helps break the incoming traffic that we can't block. We have been automatically rebooting our core Mikrotik Router here at Crockham Park every 2 hours. This seems to help a lot with bringing back the bandwidth. The timed rebooting is every 2 hours and started on Saturday at 12:00. For example the next reboot will be at 12:00 today and every 2 hours after that, 14:00, 16:00, 18:00 etc.
As soon as we have news from Virgin Media we will communicate it here.
Please be advised that some of you have individual issues that we are dealing with on a one to one basis.
General Network Status: 07/09 16:30 Just a note that Virgin Media will not be carrying out the works we require until some time next week, confirmed date to be announced here.
General Network Status: 06/09 16:30
Dear AirFast users,
Time for an update on what we know - we have been fighting a continuous and orchestrated attack on our network for about 3 weeks. Hackers are using our bandwidth to illegally distribute external VOIP traffic.
This is complex and It has taken us some time to fully work out what has been happening. There is no threat to the security or integrity of your data. Most of the unwanted rogue traffic is now being managed by us, and many users will have already seen an improvement from the situation last week, but there is still some activity which causes our bandwidth to jump around.
To completely stop all further rogue activity and prevent this ever happening again means we need to change the way our Virgin 1000mbps/1000mbps Fibre service is delivered to our core router at Crockham Park. The paperwork has been submitted to Virgin Media and we are waiting for the confirmation of this change, which we hope might take place as soon as this weekend.
Virgin is a large and complex organisation, and it has been as frustrating for us as it has been for you getting this to take place. When the change-over happens we will give as much notice as we can and we will be changing how all your routers work on our network by using PPPoE authentication. All will be for the better, and there will only be around an hour when the service will go down for all customers. As soon as we know the time and date we will communicate this here, thank you for your patience.
General Network Status: 27/08 09:30 Dear AirFast users, as a consequence of the issues below a number of users have factory reset their router resulting in no service, the symptoms will be no connection at all and your WiFi name will start with Tplink instead of your known WiFi name.
Adam is getting round to you all as soon as he can.
General Network Status: 19/08 12:30 Dear AirFast users, we have been experiencing a number of common issues relating to slow and intermittent bandwidth. This was directly related to a client misusing their service on the network by installing a third-party router to the WAN and setting it to give out DHCP IP addresses, essentially inviting other client’s routers to connect to it. Therefore, those affected were all sharing a connection to this device of about 20mbps. The client and router have been located and disabled. We apologies for the obvious inconvenience this has caused, it took several days to isolate the user. If you are still experiencing issues it is likely your router has been reset and was joining the misused router and will need to be setup for AirFast again. The symptoms will be no connection at all and your WiFi name will start with Tplink instead of your known WiFi name. It is always good practice to occasionally reboot (not reset) your router if you are experiencing issues. The best way to obtain service is via the service number 01732 446461 or via info@airfast.net We do not operate a service center with an operator, please be assured that any message for service is always forwarded to the duty engineer. He may be busy resolving issues and may not be able to answer all of your messages.
General Network Status: 19/08 12:30 We have been notified of a UK Power Networks Outage affecting services and transmitters around the Crockham Park/Hill Area is has taken down our main transmitters and hub, no estimated return of power as of yet, you can check the service status at UK Power Networks Outage Finder for updates, we apologise for this outage which is beyond our control, otherwise service is good.
