AirFast.net was established in 2012 to provide High Speed Broadband to areas where residents had non-existent or very poor traditional broadband coverage. AirFast.net has established a hybrid fibre/wireless broadband network currently linking multiple nodes/transmitters to a number of fibre backhauls/connections to distribute our network to many customers across East Surrey and West Kent. Our expanding network has revolutionised not spots and had has provided many residents and businesses with a much needed and valuable broadband service. Our team of local entrepreneurs and businessmen have funded and built a state of the art modern network to meet the demanding needs of our modern internet devices.
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10 Dec 2018 at 11:47 AM
General Network Status: Service is good.
General Network Status:30/03 20:30 local power back on, everything is coming back up, we can see all customers are showing as connected. Apologies for the outage, unfortunately beyond our control.
General Network Status:30/03 17:30 issues with local power at Crockham Park Hub, early indications are of National Power Issues, engineer is on his way, more information as we know it.
General Network Status: Service is good.
General Network Status:29/03 issues with a faulty local intermittent power supply (National Power) to Chartwell and Puddeldock, have now been resolved, service has been resumed, otherwise Service is good
General Network Status:28/03 issues with a faulty component in and around Chartwell and Puddeldock, engineers are working on it, otherwise Service is good
General Network Status: Service is good.
General Network Status: 08/02 15:45 Virgin Media have notified us of a further planned service outage on Friday the 9th of February at 00:01 for up to 2 hours ending at approximately 02:00. This to change a network component outside our AirFast network. This component was found to be faulty during the Thursday morning planned outage. Virgin Media are the primary supplier of our fibre incoming service. Please do not power off your equipment or reset your router during this outage. Service will resume as soon as the works are completed. We have liaised with Virgin Media to minimise the outage downtime by carrying out these works in the early hours of the morning. Whilst we understand the downtime will be an inconvenience we feel there is little we can do while Virgin Media complete their works. We will contact you again if there are any other issues. We apologise for the inconvenience, which in this case is beyond our control. Otherwise service is good.
General Network Status: 04/02 11:15 Virgin Media have notified us of a planned service outage on Thursday the 8th of February at 00:01 for up to 4 hours ending at approximately 04:00. This to change some network components outside our AirFast network. Virgin Media are the primary supplier of our fibre incoming service. Please do not power off your equipment or reset your router during this outage. Service will resume as soon as the works are completed. Whilst we understand the downtime will be an inconvenience we feel there is little we can do while Virgin Media complete their works. We will contact you again if there are any other issues. We apologise for the inconvenience, which in this case is beyond our control. Otherwise service is good.
General Network Status: Service is good.
General Network Status: 27/01 10:00 Virgin Media returned the service after planned works within the 30 minute window, Otherwise service is good.
General Network Status: 25/01 10:00 Virgin Media have notified us of a planned service outage on Friday the 26th of January at 18:00 for approximately 30 minutes. This to change some network components outside our AirFast network. Virgin Media are our primary supplier to our fibre incoming service. Please do not power off your equipment or reset your router during this outage. Service will resume as soon as the works are completed. Whilst we understand the downtime will be an inconvenience we feel there is little we can do in order for Virgin Media to complete their works. We will contact you again if there are any other issues.
We apologise for the inconvenience, which in this case is beyond out control. Otherwise service is good.
General Network Status: 20/01 12:00 a fault on the incoming Virgin Fibre feed has caused service to go off line for a few seconds, fault has been reported and Virgin Media are aware, no anticipated repair time given yet, this is the primary incoming feed to our network, unfortunately it is beyond our control. Otherwise service is good.
General Network Status: 10/01 12:00 advance notice that after the emergency repairs carried out yesterday we plan to replace the temporary cable with a permanent fix tomorrow (11th) at approximately 10:00, there will be a short outage of less than 10 minutes while we carry this out. Customers are now reporting that speeds are back to normal, otherwise service is good.
General Network Status: 09/01 13:00 Water ingress has caused issues with our primary feed to our whole network, we have had to make emergency repairs to the connection which will involve the network going off for at least 2 15 minute intervals. This fault has also caused the intermittent slow speeds being reported over the last few weeks. Customers are reporting speeds coming back to normal.
