Service response Monday to Friday 09:00 - 18:00 excluding recognised holidays.

21 Oct 2019 at 12:03 PM General Network Status: 20/10 10:00 UK Power Outages are still have issues in and around Larkin’s Brewery affecting our Larkin’s transmitter, Chiddingstone, Hever, Bough Beech, Marsh Green, Edenbridge, see Live Power Cut Map, UK Power Networks Outage Finder for updates, our apologies while UK Power investigate the outage. General Network Status: 19/10 22:00 UK Power Outage in and around Larkin’s Brewery affecting out Larkin’s transmitter, see https://www.ukpowernetworks.co.uk/power-cut for details, our apologies while UK Power investigate the outage. General Network Status:UK Power Outage in and around Larkin’s Brewery affecting out Larkin’s transmitter, see https://www.ukpowernetworks.co.uk/power-cut for details, our apologies while UK Power investigate the outage. General Network Status: There have been no network fault reports today (as 15.30pm 8OCt19) and our traffic analysis suggests that network performance is back to normal levels. The technical team continue to track performance. If you do not have a connection please email info@crockhamhill.net or use our app at our AirFast Beezer app link. General Network Status: New message to AirFast customers, Dear AirFast subscribers, we have now completed the migration of all out infrastructure into the protected VLAN, the network is performing well. However, we know a number of you are experiencing issues and we will deal with these on an individual basis. We do not monitor your routers, many of you turn off equipment off at night. If you are experiencing issues, please contact us at info@airfast.net or continue to check our app and airfast.net for information. Thank you for your patience it has been a monumental task to get the network back. Message to AirFast customers, For approximately 3 weeks we have all been aware that we have been experiencing issues with variable connections and varying bandwidth across the whole of the network. This is due to compromises inside our network from various customer’s equipment that is sending out huge amounts DNS requests to destinations inside and outside of our network. The root cause is malicious software infiltrating poorly protected devices such as PC’s etc with no anti-Virus or poor anti-Virus protection software. Please remember we are not responsible for what and how you connect devices inside your home. This causes tremendous problems with the bandwidth available across our network. We believe this is a Distributed Denial of Service attack (DDOS) designed to take down servers and systems and to take over our bandwidth for other purposes. We do not have any idea why they chose our network, but it is important to understand that a number of other UK WISPs (wireless internet suppliers) are being similarly affected right now (and you will recall even the NHS was compromised last year). What are we doing to resolve this?, We changed our Virgin Media Service from managed to unmanaged, this means we can see inside the whole of our network. It doesn’t mean it was the sole fix, it just means we have complete control and can do more with our core router and systems to eliminate rogue traffic and optimise traffic efficiency. All of our distribution equipment (radios) will be put into a private VLAN within our core router so only AirFast can access it. All other access from outside and inside will be blocked before it reaches our equipment. The connections to your router will also change to PPPoE; this authenticates the connection against a profile on our core router, and will stop users abusing the connection by plugging in unauthorised equipment, which has been a real issue recently. You will not know we have done this, it will be transparent unless you have your own router in which case you will need to contact us for details of how to configure your device. Ultimately the changes will be for the good and increased security of the network however it all takes time and effort, we are a small team working real days, nights, weekends and our free time to get the network up and running. For the next few days you will continue to see variability in speed, sometimes it will be fine, sometimes less so, but we assure you the network will soon be restored and will be much more reliable than before. We realise how important this is to our users, the majority of whom can’t get usable service by other means. Some of you have lost the connection to our service, we have visited and restored all those we know about, please contact us if you are not connected. If you have reset your router and the Wi-Fi name is not your expected Wi-Fi name such as Tplink xxxxxxxxxxxx or similar then you will need to contact us to reprogram your router. In general never reset the router, powering off/on should be good enough. To contact us for service or any other issues,
info@crockhamhill.net
01732 446461 is a call forwarding service that sends your message to the duty engineer, we will not pick up the call but you should listen to any recorded message for updates. http://airfast.net for updates We have launched a service app in conjunction with beezer.com which allows us to push service messages to your desktop, Android and IOS devices, please download and save the link using the URL or the QR code. It will not work with Internet Explorer which is now considered outdated, but Firefox, Chrome, Opera and Safari are good. http://airfast.net/AirFast-App.ink or https://airfast.beezer.com